While home health care can be a real life-saver for those with elderly parents who need assistance working with providers is often a daunting task that can be difficult for both the senior and their caretaker(s). It can be a difficult journey finding the home caregivers or nurses that are right for you.For those just starting the journey into the home health care system, there may still be a lot you don’t know yet.


Top Clients Complaints about Home Care Agencies

  • Communication Problems Between Client and the Agency
  • Insufficient Caregiver Training
  • Too Much Technology
  • Irresponsible Caregiver Behaviors
  • Cultural differences

Communication Problems Between Client and the Agency

The most common problem lies in poor communication. There are many times when you resort to home health care because your loved one is not able to adequately take care of themselves on their own. For many day-to-day activities, it is up to the caregiver and you to have good communication, so they know what has to be done. It can be especially difficult when you are working with multiple caregivers at a time.

Insufficient Caregiver Training

One of the biggest challenges facing the home healthcare industry is the fact that there is insufficient training. Although certain certifications and titles require that you go through specific training or schooling, you will find that not everyone is as prepared for the tasks as others. Cooking and cleaning abilities may be something you want to evaluate before hiring a potential caregiver.

Too Much Technology

With the growing role technology plays in our daily lives, it is no surprise that the internet poses a huge distraction to caregivers. Clients often complain that their caregivers spend too much time on their phones or laptops that could be better spent paying attention to their clients. It’s very challenging to expect employees won’t use their phones or computers while at work. But you can manage it.